Blackboard Collaborate has some had some up and downs, they have tried to re-release it a few times with drastic UI changes but it's not something Blackboard has even really nailed + plus obviously, it's tied to an organization using Blackboard as their primary LMS with may not work for you.
I'll start with the lesser products Google Hangouts and Skype - while they are generally cheap or free their features are minimal and really not appropriate for anything more the small conversations.
I could probably list another 1/2 dozen vendors beside the ones noted above.
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